Help and Support Resources
Key resources available to assist authors, designers, and administrators while working in Author-it.
Author-it Knowledge Center
The Author-it Knowledge Center is the primary source of information for all Author-it products, modules, release notes, and troubleshooting guidance.
Users can reach the Knowledge Center in two ways:
| Access | Description | When to Use |
|---|---|---|
| Help Icon → Knowledge Center | Opens the online Knowledge Center directly from the Author-it interface. | For immediate assistance. |
| Direct URL: kc.author-it.com | Opens the Knowledge Center in a browser without starting the Author-it client. | For regular use. |
Knowledge Center Contents
The Knowledge Center includes extensive documentation, such as:
Figure 14: How to visit the Knowledge Center for help
- Help topics for every Author-it module (including those not installed in a new environment)
- Release notes and version changes
- Troubleshooting articles
- FAQs and how-to-guides
- Software licensing details
- Information on public training
Search Features
The search bar accepts keywords, filters, and module-specific narrowing to help find relevant articles.
Technical support teams frequently share direct links from the Knowledge Center, making it the best place to search before opening a support ticket.
Additional Support Options
If the Knowledge Center does not address an issue, users may contact Author-it Technical Support through the organization’s support plan or portal. Support representatives commonly refer to Knowledge Center articles, so reviewing them first may resolve the issue immediately.