Troubleshoot App Integration Issues

This topic addresses issues where an IoT device does not appear in the companion mobile app. It explains common causes and provides remedies to restore app-device sync.

Problem:

The IoT device is not visible or listed in the mobile application despite being powered on and connected to the network.

Possible Causes:

  • Out-of-Sync Account: The user account may not be properly synced with the device or backend server.
  • Outdated App Version: Older versions of the companion app may lack support for the latest device firmware or features.
  • App Permission Restrictions: The app may not have the required permissions to access the device, location, or local network.

Possible Solutions:

  1. Re-login or Resync the Account
    • Sign out of the mobile application.
    • Sign back in using the correct credentials.
    • Use the "Sync Devices" or "Refresh" option if available in the app settings.
  2. Reinstall the Companion App
    • Uninstall the current version of the app from your mobile device.
    • Reboot your device (optional but recommended).
    • Download and install the latest version from the official app store.
    • Log in again and check for device visibility.
  3. Enable Required Permissions
    • Navigate to your phone’s app settings.
    • Ensure permissions for location, Bluetooth, and local network access are granted.
    • Relaunch the app and allow all requested permissions during setup.

For cases where the issue may be related to firmware compatibility, refer to Firmware Update for steps to update your device firmware.