Troubleshoot Connectivity Issues

This topic addresses common connectivity problems that prevent IoT devices from successfully connecting to a Wi-Fi network. It outlines possible causes and provides step-by-step remedies.

Problem:

The device fails to connect to the configured Wi-Fi network, preventing it from completing setup or syncing with the cloud.

Possible Causes:

  • Weak Wi-Fi Signal: The device may be too far from the router, resulting in unstable or dropped connections.
  • ncorrect Network Credentials: An incorrect SSID or password can prevent authentication.
  • Dual-Band Conflicts: Some IoT devices only support 2.4GHz networks and may fail when attempting to connect to a 5GHz band.

Possible Solutions:

  1. Reboot Router and Device
    • Power off the Wi-Fi router.
    • Wait 10–15 seconds and power it back on.
    • Restart the IoT device by unplugging and replugging or using the reset function.
    • Retry the connection process.
  2. Switch to 2.4GHz Network
    • Access your router settings and ensure the 2.4GHz band is enabled.
    • Temporarily disable the 5GHz band during setup, if needed.
    • Reconnect the IoT device using the 2.4GHz network only.
  3. Verify and Re-enter Wi-Fi Credentials
    • Double-check SSID (network name) and password spelling.
    • Re-enter credentials through the companion app.
  4. Check App Version and Compatibility
    • Open the app store and confirm you have the latest version of the IoT companion app.
    • Update the app if a newer version is available.
    • Re-initiate the setup using the updated app version.